SHIPPING TERMS: 3-5 days standard delivery time (Australia only)
Upon placement of your order, you will be sent an order confirmation to your email address. If you have not received this confirmation please ensure you have completed the checkout process.

Once your order has been shipping you will receive an email with a tracking number.
Please allow up to 10 days for returns or exchanges.

You may cancel an order within 3 hours during our business hours; however, if we have already begun preparing your order for dispatch it is not possible to cancel.

RETURNS POLICY: If you have purchased our skincare from a stockist please refer to their returns policy and contact them directly.

If you receive an item that is damaged, incorrect or faulty, please contact us on

REFUNDS: A refund may be given in the unlikely event that a skin reaction has occurred however it is imperative you contact us at so that one of our skin specialists can assist you.

No refunds are given for a change of mind; however, if there is a change of mind to swap a recently purchased Bare Roots product for an alternative product from our line then it is fine to do so within 30 days. The product must remain unopened and the purchaser bares all postage costs to and from our warehouse.